Monday 13/October/2025 – 10:08 AM
Dr. Nasser El-Gizawi, President of Benha University, reviewed the annual report on the efforts of the unified government complaints system for the year 2025, which confirmed that Benha University achieved high completion rates for complaints directed to it in completing and quickly resolving complaints.
President of Benha University: We received 4,705 complaints and examined 97.93% of them during the current year
The unified government complaints system at Benha University received 4,705 complaints, requests, and requests for help from January until the end of September of the current year 2025 AD, with 3,870 individual complaints and 835 university complaints, indicating that 97.93% of them had been examined and reviewed in accordance with the controls for examining and reviewing complaints before directing them to the competent authorities, in preparation for taking the necessary action regarding them.
The University President praised the efforts exerted by the University’s Citizen Service Department and the work team based on the government complaints system in colleges, hospitals, departments, and university cities.
The President of the University issued strict instructions on the necessity of the university’s affiliated bodies being committed to responding to citizens’ complaints, requests, and requests for help in various fields, which did not stop at what was received by the system. Rather, those complaints circulating in some media and social networking sites are monitored and dealt with, as these responses had tangible positive effects among the various circles, especially the owners of those complaints, who were keen to record expressions of thanks and praise. The government’s efforts in dealing with citizens’ complaints.
The report indicated that the development of the rate of receiving complaints during the current year and compared to previous years expresses the system’s sensitivity to various events and changes, in addition to citizens’ confidence in it and ensuring that the necessary measures are taken to resolve complaints and reduce the causes of their recurrence, which confirms that the system has become known, close to citizens, and effective at the same time.
A new contact point for the university’s main system has also been activated to submit citizens’ complaints to the system and transfer them directly to the university for speedy completion.
