Zain Bahrain, the leading company in the field of communications and technology in the Kingdom, recently honored its excellence in the field of customer satisfaction and digital transformation at the tenth annual conference of customer and auditors experience, which was held under the patronage of His Excellency Mr. Abdullah bin Adel Fakhro, Minister of Industry and Trade.
The conference was held on October 7 and 8, with the aim of honoring the institutions that have proven their leadership in the private sector thanks to their excellence in the service and experience of the customer, innovations in artificial intelligence and advanced analyzes, in appreciation of their efforts and an encouragement of positive competition towards more distinctive and quality experiences. Companies were honored according to the results of a national survey focused on the level of customer satisfaction, complaints management, loyalty, employee participation, and innovative initiatives that focus on enhancing customer experience.
Zain Bahrain received appreciation for its distinguished performance in the field of customer experience according to the results of the poll, which highlighted Zain’s achievements in achieving an excellent satisfaction rate, redefining the customer’s experience by integrating artificial intelligence and multiple channel technology, and benefiting from its various strategic partnerships.
In addition, Zain presented an interactive workshop held on the second day of the conference entitled “Opening new horizons for customer experience with artificial intelligence.” The session was chaired by the CEO of customer service in Zain Bahrain Abdullah Salmin, in which he talked about the importance of artificial intelligence and new technologies in providing custom experiences that are in line with the needs of customers; This enhances efficiency, loyalty and growth.
“Zain Bahrain is proud of obtaining this honor by the tenth annual conference of customer experience, which confirms the company’s commitment to placing its customers at the heart of everything it provides, and in the essence of the Zain strategy and operations. This achievement also reflects the dedication of employees, who always aim to provide exceptional experiences. The journey of the digital transformation of Zain Bahrain focuses on upgrading customer satisfaction and setting New standards for excellence in service throughout the Kingdom. “
