Eng. Sheikh Mohammed bin Ahmed Al Khalifa, Undersecretary of the Ministry for Municipal Affairs in the Ministry of Municipal Affairs and Agriculture, announced the launch of the Muharraq Municipal Customer Service Center as a general center to provide municipal services to citizens, residents and visitors from the governorates of the capital and Muharraq in its first stage, as of Sunday, August 17, 2025.
The Undersecretary for Municipal Affairs stressed that the current customer service center in the Capital Secretariat will continue to provide its services and the auditors can benefit from it along with the services of the General Center at the headquarters of the municipality of Muharraq, adding that this step comes within the efforts of the Ministry of Municipal Affairs and Agriculture to continue to enhance the quality and efficiency of the municipal work system, and to expand the scope of the services provided, in a way that contributes to simplifying procedures and providing integrated services in one location.
This came during the visit by the Undersecretary for Municipal Affairs, in the presence of Eng. Khaled Ali Al -Qallaf, Director General of Al -Muharraq Municipality to the General Customer Service Center at the Muharraq Municipality headquarters, where he was briefed on technical and operational preparations for the center, as well as standing on the readiness of cadres and systems to provide services with high efficiency, in a way that meets the needs of the auditors and reflects the Ministry’s commitment to continue to raise the quality of municipal services.
The Undersecretary for Municipal Affairs pointed out that the Muharraq Municipality Customer Service Center represents a major station in the Ministry’s strategy to facilitate access to municipal services through a unified point, based on its high readiness in terms of technical capabilities, the distinguished geographical location, and integrated logistical services, where the center relies on advanced technical infrastructure and qualified cadres, and enjoys technical and administrative readiness to provide comprehensive services to the governorates of the capital And Muharraq, through an integrated system based on institutional integration and the employment of the latest technologies, which enhances a leading model in providing government services.
The Undersecretary also explained that the center provides an integrated service environment that takes into account the needs of various groups of society, including persons with determination and the elderly, through appropriate equipment, advanced self -services systems, and modern facilities that guarantee the comfort and privacy of auditors, within the framework of the Ministry’s commitment to continuing to provide a qualitative review experience according to international best practices.
He continued that the majority of municipal services are available electronically, which facilitates the completion of transactions without the need for personal attendance, as part of the Ministry’s continuous efforts to facilitate procedures and enhance digital transformation and municipal work efficiency, stressing the Ministry’s continued development of digital platforms to meet the needs of citizens, residents and visitors in a more comprehensive and effective way.
