Saturday 10/May/2025 – 06:50 AM
Dr. Tariq Al -Rifai, director of the government complaints system, said that the system has intensified the follow -up efforts of complaints and reports of market control and the provision and availability of goods and food and basic products in quantities and appropriate quality levels in coordination with the Ministry of Supply and Internal Trade, the Consumer Protection Agency, in addition to the National Food Safety Authority.
Al -Rifai added during a statement issued by the Council of Ministers that the Ministry of Supply implemented great efforts before and during the holidays and the breeze tattoo for the speed of examining and dealing with complaints and communications received for the quality of goods and food products, where the ministry dealt with 10.3 thousand complaints and request, including 3.8 thousand complaints from the damage of some citizens from stopping the catering cards, or requests to add or damage from deleting individuals from the cards, in addition to 2.3 A complaints claim that some bakeries manipulated the weight of the subsidized bread or the level of its quality, or to monopolize and raise the prices of the gaskets cylinders or claim that they are not available in some areas, or complaints of poor service provided by some of the catering.
He pointed out that the Ministry of Supply dealt with resolution and removal of the reasons for 14.3 thousand complaints, request and communication for the month and previous periods, and the regulatory campaigns were intensified on the markets, shops, fuel stations and warehouses, editing records for violators, documenting the procedures taken regarding complaints and reports according to the nature of each of them and the type of treatment required.
It is reported that Dr. Mustafa Madbouly, Prime Minister, has followed Hasad The efforts of the government complaints system Unified by the Council of Ministers, and the associated government agencies, during the month of April 2025, through a detailed report prepared by Dr. Tariq Al -Rifai, director of the system.
