Sheikh Duaij bin Salman bin Duaij Al Khalifa, head of the Civil Service, stressed that the agency continues to enhance institutional governance by developing an integrated framework for quality management, ensuring unification of procedures and improving the effectiveness of government performance, which contributes to achieving integration between government agencies and supports the provision of services in line with international standards, in a way that enhances customer satisfaction, and raises the competitiveness of the government sector.
The head of the Civil Service Authority pointed to the working framework model between the civil service and government agencies on documenting, organizing and developing procedures and regulations related to the quality management system, which will enhance government performance efficiency and raise the level of quality of services provided to customers, adding that it will lay unified foundations for quality management in various government agencies, which contributes to improving operational processes and raising the efficiency of institutional performance.
The head of the Civil Service explained that the implementation of this framework requires close cooperation between the agency and the relevant government agencies, while providing technical support and consulting to ensure its application effectively, pointing out that periodic evaluation mechanisms will be developed to follow up on implementation and measure the impact of procedures on the level of government performance, in a way that contributes to enhancing transparency and achieving institutional governance, and in line with the aspirations aimed at developing government performance and achieving excellence in providing services, and enhancing efficiency And the performance of government institutions, in support of the march of progress and prosperity in the Kingdom of Bahrain.
