In an ideal world and according to laws and regulations; Insurance companies are supposed to be a safety valve for drivers, and a reliable haven for them when accidents occur, especially since the law requires everyone who owns a car in Bahrain to obtain valid insurance, but the reality, unfortunately, does not always go according to what is supposed, but in some cases insurance companies turn into an additional burden on the affected instead of being assistance and bond.
Lee’s friend was recently a traffic accident that caused a major damage to her car, and considering that she had valid insurance from one of the well -known insurance companies, she thought that the procedures would be easy, and that the company would start repair quickly as the contracts and regulations stipulate, but the surprise was in a series of procrastinations and delay that spanned more than a whole month, without any real procedure for the car’s maintenance or even a clear decision.
Throughout this period, she was forced to rent a car at her own expense in order to be able to practice her daily life, which caused her additional losses that were not taken into account, and when she thought that the series was nearing completion, I was surprised that the company was offered to cancel it (as a lower) car and compensate it for a much lower amount than its real value in the market!
There is no doubt that this situation does not represent an individual situation, as how many of the affected drivers have been repeated with them in multiple formulas and forms, which could represent a seduction from some insurance companies and the absence of firm mechanisms that obligate them to fulfill their obligations towards their believers.
It is noteworthy that the regulations of the Central Bank of Bahrain, the supreme supervisory authority on the insurance sector, clearly stipulates the need for a fair and fair dealing with customers, and stresses the importance of adhering to the speedy deciding in insurance claims, and ensuring the rights of the affected people without procrastination or procrastination, as well as the Consumer Protection Department stresses that insurance is not just a formal document, but a legal and moral commitment that requires companies to deal with transparency and justice, especially since the citizen is forced Legally to buy insurance.
Here we ask a simple but essential question; Why not do control tools more effectively? And why do not fines or penalties not impose on companies that manipulate the fate of people, and dodging in providing the basic service that paid money in advance to provide them?
The protection of the insured not only starts from the texts of the law, but also from a real will to implement it, and with the presence of official supervisory bodies such as the Central Bank of Bahrain and the Ministry of Industry and Trade, we, as citizens, hope to see more effective steps in controlling the performance of this sector, and limiting the exploitation of some companies to the provisions of procedures at the expense of the affected people.
What is the point of insurance if the affected person suffers more than if he had no insurance at all?
