They work with sincerity and dedication, and they deal in a distinctive and distinctive style, and you feel comfortable when you see them at first glance. Those who talk about them more precisely are a group of employees who are characterized by a method of communication and positive dealing with the auditors “in particular”, and I do not exaggerate when I am evaluated the performance of some of them at a level that exceeds expectations, and that is from the reality of several positive experiences that I stood in person, whether through direct or indirect deal To facilitate and accomplish services with ease, and this is what is calculated for them. These honorable models of Bahraini cadres have reached a stage of being able and professionalism in the level of performance and dealing with citizens, and despite the pressures of work and the large number of auditors, you see them only a good smile and a distinct treatment, which reflects their good personality, their authentic identity, their true citizenship, and their affiliation with this good and fertile land with its giving and children.
They are not waiting for a reward or a thank you, they feel satisfied and happy towards what they offer to others, and they are satisfied with a sincere invitation such as “may God have mercy on your religion .. May God reward you with good .. God bless your face .. God bless you .. God is more like you and other phrases of motivation that leads them for more giving.”
There is no doubt that working in the field of reference service needs special skills in the methods of communication and dealing with various groups and cultures, including how to receive references with positive facial expressions, which gives him a feeling of comfort; As it is the first indicator of the references to assess the quality of the service, as well as the method of reception, greeting and selecting words is an important matter, there are people who dazzle you with a greeting and reception through their good words, “Oh, Hala .. prefer the Sheikh .. command .. How can I help you .. I live you and other good words”, and if the references are upset, you can calm down with words like what “your mind becomes good .. Preparation in the methods of containing the anger and resentment of the references is a very important matter and requires understanding, interest, listening and containment, the employee’s style is what makes that angry references a person who understands and calmly in most cases, so there is a difference between providing the service and completing it with a dry deal, and whoever accomplishes the service with a good deal and leaves a good imprint, and therefore we hope all employees will take this approach in their work They deal with the auditors, as this is a gain for the employee himself and his workplace.
Since the concept of charity is coupled with charity, these models deserve appreciation, praise and honor during national occasions and celebrations and even on the workplace to be an example to be followed, as well as highlighting their experiences and experiences and hosting them in television or radio meetings to invest these experiences and highlight them by presenting some interactive training workshops within the work environment concerned with this aspect, the matter will support employees and funerals To gain skills to upgrade transactions and services.
In conclusion .. All thanks and appreciation to all the distinguished Bahraini cadres in their performance and dealings in various bodies and specialties, and in all their job levels and those who work sincerely and humble in heart and mold in the field of communication with auditors and their service and their assistance in a way that makes them influential and shining in their work and society, wishing them continued success, elevation, excellence and success.
