The work of the Customer Experience Conference and the auditors will start in its tenth edition, which is organized by the Origen of Conference and Events Group, today, Tuesday, and passes over two days 7 and 8 October 2025. At the Intercontinental Reging Hotel – Manama.
The conference will officially open its work at 9 am on the first day, with the participation of more than 250 specialists, leaders and officials from various sectors inside and outside the Kingdom of Bahrain, and in the presence of a group of leading regional and international institutions in the areas of institutional excellence and the development of the customer’s experience.
The conference this year holds the slogan “a new formulation of concepts of excellence in customer experience”, in reference to the strategic shift witnessed by work environments in terms of strengthening the relationship with customers and auditors, and redesigning experiments in line with technological changes and increasing user expectations.
The organizers emphasized that the conference represents a specialized platform to display the most successful experiences in improving the customer’s experience, with a focus on ways to reformulate traditional models in customer service, in a way that contributes to achieving sustainable excellence and raising the efficiency of institutional performance at the level of the Kingdom and the region. The Chairman of the Supreme Organizing Committee of the Conference, Dr. Ahmed Al -Bani, also announced the organization of a special honoring ceremony for the winners and distinguished institutions in the customer experience for the year 2025, based on a study A scientific and field scientific implementation implemented by the committee in cooperation with specialized evaluation bodies, and according to accredited international standards, the most prominent of which are: Customer Satisfance Index – CSI), Net Promoter Score – NPS and Customer Effort Score – CES).
The honor includes a group of leading institutions that showed a distinguished performance in developing customer experience from the Kingdom of Bahrain and abroad. In this context, Dr. Ahmed Al -Bani praised the role of the Ministry of Industry and Trade in improving the experience of customers and auditors, especially the Minister of the Minister personally Customers and their development, noting that the supreme goal is to raise the level of quality of services and enhance customer loyalty in a way that reflects positively on the level of citizens ’satisfaction and the efficiency of national performance and thus improving services for tourists and customers, whether from inside or outside the country.
He added that this year’s conference is an important station within the path of developing the business environment in Bahrain and the region, and reflects the Kingdom’s insistence on supporting the institutional transformation towards more flexible and innovative models in dealing with customers, and the conference aims to come up with practical recommendations that can contribute to strengthening the national economy and achieving Bahrain’s sustainable economic vision.
