The problem that occurred last week for a group of citizens during a tourist trip to a Turkish city, and the violation of the Travel and Tourism Office for the advertisement it published on that trip, and the Ministry of Foreign Affairs, the Tourism and Rapid Exhibitions Authority moves to solve the problem of citizens and return them to Bahrain, is a group of events related to each other, but it makes us think about some legitimate questions about such problems and how to remedy them in the future and use the principle of “prevention is better than treatment” so that the ax does not fall into the head.
If we touched on each incident on its own and we have made some logical analysis on it, we will start from the travel office and ask about the safety of its license and its previous reputation, and was that crisis the first of its mistakes or is there other precedents, and in this matter the burden on the Tourism Authority responsible for granting licenses to such offices, what about the history of this tourism office?
The second incident is the advertisement published at the expense of this office, which represents “for me” a random advertisement that anyone can publish, then disavow it, deny it or make other excuses, and in that incident I wonder like me like all citizens .. How do I trust any published advertisement and pay large sums accordingly, and is there control over those advertisements and a follow -up to the goods and services sold on the social media market Included and future and no one can confirm only by their owners or consumer after the end of the experiment?
The third incident, which is the payment and prior achievement of such trips, which is realistic and must take place before receiving the commodity or service, and the question here .. Is there control over these payments and a follow -up to the extent of the consumer’s satisfaction with those services or trips from the concerned authorities?
The fourth issue, which everyone complains about .. How can we recover rights if the solution is to close the office only, and who will compensate those who lost their money for services that were not provided to them, this punishment does not return to the right to his companions, and one of them may respond and say that the victim can resort to the judiciary and request compensation! It is the most difficult solution to the problem, which usually ends with “God suffices me and the best agent.”
If there was insurance deposited with the authority concerned with tourism offices, any office would not have dared exploit the citizen and display unrealistic goods or services, and perhaps in this insurance a solution to many problems facing many other activities and not only tourism services, and instead of inviting citizens to ensure the reliability of offices – a burden that falls on the source of licenses – the physical punishment will be faster and more effective in solving these problems.
The only positive thing in that incident is the rapid move from the Ministry of Foreign Affairs and the Tourism Authority and exhibitions that came through their constant keenness on the safety of citizens abroad, as they secured the return of (30) citizens, most of them families and children to the Kingdom, so they have many thanks and gratitude.
* Captain – Editor -in -chief
The English newspaper “Daily Tribune”
