Sunday 24/Aug/2025 – 02:55 PM
The National Communications Regulatory Regulatory Authority issued the second quarter report of 2025 (from April to June 2025), which is related to the opinion of mobile phone services and fixed internet services to determine their satisfaction with the services provided to them by operators working in the Egyptian market, in cooperation with one of the global expertise houses in the field of market research, where the survey was implemented on a sample of 7437 users of mobile phone services and 2900 users for fixed internet services During the second quarter of 2025, taking into account the geographical, age and qualitative distribution to include all groups of society.
This comes within the framework of developing the methodology and methods of measuring the quality of mobile phone services provided in the Egyptian market to include the sides of the market (operators and users), where the device measures technical and technical indicators to assess the quality of services provided by operators on a month Branches, diversity of systems and offers, quality of sound and internet services, as well as dealing with customer service, complaints solution, and accuracy of accounting (bills/balance), to determine the real customer satisfaction and link it to the results of quality reports.
A new report reveals the Egyptians’ satisfaction with mobile and internet services
The results of the opinion of mobile services users during the stages of obtaining the service showed the following results:
• Operating branches: Wei obtained 84%with the customer satisfaction index for its branches, followed by End by 79%, Vodafone by 78%, and Orange by 76%.
• Waiting time in the branches: Wei company obtained 73%with the waiting time index inside the branches, followed by Orange by 69%, End by 66%, and Vodafone by 62%.
• The diversity of systems and offers: Wei obtained 64% with the index of diversity of systems and offers, followed by Ed and Orange by 63%, and Vodafone with 61%
• Voice Service Quality: End received 78%with the Voice Service Quality Index, followed by two and Vodafone companies by 77%, and Orange by 71%.
• Internet service quality: Wei obtained 76%with the Internet service quality index, followed by ID by 72%, Vodafone by 69%, and Orange by 64%.
• Customer Service: Vodafone and Ind got 80%at the customer service index, followed by Wi Company by 79%, and Orange by 68%.
• Complaints solution: Vodafone obtained 75%with the complaints solution index, followed by Wi Company by 73%, End by 72%, and Orange by 63%.
• Accuration of accounting: Wei obtained 72%with the accuracy of the accuracy of the accounting, followed by ID by 70%, Vodafone by 68%, and Orange by 67%.
General evaluation of mobile phone service providers according to user opinions:
The percentage of users who felt satisfied with the total sample for the total mobile phone services provided to them from E and 82%, from Vodafone 80%, from Wi 79%, and from Orange 72%, from the total users of each service provider/company in the sample.
The device also explores the opinion of fixed internet services on the quality of the services provided to them and the stages of dealing with fixed internet services operators, where users have been surveyed about the quality of Internet service, customer service, complaints solution, bills and tariffs.
The results of the polls of fixed Internet service users during the stages of obtaining the service showed the following results:
• Internet service quality: Vodafone obtained 86%with the Internet service quality index, followed by Wi Company by 80%, Orange by 79%, and End by 78%.
• Customer Service: Vodafone obtained 72%at the Customer Service Index, followed by Wi Company by 71%, End by 59%, and Orange by 43%.
• Complaints solution: Vodafone obtained 78%with the complaints solution index, followed by Wi Company by 77%, End by 71%, and Orange by 61%.
• invoices and definitions: End obtained 59%with the bills and tariffs index, followed by Orange by 54%, Vodafone by 51%, and Wi Company by 38%.
General evaluation of fixed internet service providers according to user opinions:
The percentage of users who felt satisfied with the total sample for the total fixed internet services provided to them from Vodafone is 78%, from Orange 67%, from End 65%, and from Wi -63%, from the total users of each service provider/company in the sample.
