The Ministry of Health and Community Protection has announced comprehensive updates on its digital services, within the “2.0 Services” initiative, with the aim of making services easier, faster and more efficient, which enhances the experience of customers. The ministry explained through its account on the X platform that it carried out a series of improvements to the service of “shade the violations of health advertisements”, to raise the efficiency of the service and accelerate its procedures, which included simplifying the procedures, reducing the required documents by 65%, and accelerating the service time by 80%, which raised the percentage of customer satisfaction from 75%to 85%. The improvements also included serving pathological holidays and medical reports, to become more fast, smooth and efficient, through simplified steps and developed digital experience, which included reducing steps
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