The story begins in a long row of “alerts” of the devices: a fingerprint sound that rings at the door, a notice jumps in the phone, and an urgent message that shows at the top of the screen as if it is a reminder that your day will not pass quietly. In the corridors, colleagues waved Karak cups and exchanged morning conversations, and in the meeting room the team shaves after a mysterious communication about an “urgent problem”.
The work was going normally, so there are no big malfunctions and no signals, but the communication confused everyone. While some ask about the origin of the story, one of the colleagues initiates arranging matters and set any detailed detail. He leads his team to start an organized work, in which everyone knows his role and moves to carry out the required speed and accuracy. Amid this preoccupation, the author of the communication that did not participate in the solution appears, but it begins a special “investigation” tour. He moves between offices, takes pictures, records notes, as if he was preparing a case. He does not wait for the complete repair, but rather searches for any loophole to add it to his report. The technique in his hand is not a repair tool, but an enlarged lens for any deficiency, as if the goal is to highlight the problem not to solve it.
The funny thing is that this behavior – which we sometimes see in work environments in general – comes from a person interested in numbers affairs, trusting in his mark more than his confidence in himself; He continues to attend and leave remarkably, as if to announce: “You see me present, no one doubts.” But real discipline is measured by what you add time, not what you register on the entry gate.
Here lies the difference: there are those who seek to complete the work without noise, and there are those who seek to be said that he is the one who monitored the defect.
The scene is familiar outside the office as well. At home, when the “router” is disrupted, there are those who rush to restart and examine the wires, and there are those who take a picture of the red lamp and send it in the family group: “I saw? I told you the service is bad! ” The image does not restore the Internet, just as the screenshot or the report full of notes does not restore the system to work and does not recover the lost time.
The issue here is not only in people, but in a culture of work that reduces technology in a control and hunting tool instead of being an achievement and cooperation. At the defect, we need a single screen that unites the information, not ten screens. We need a schedule that prepares the equipment instantaneously and shows its condition in green and red. There is no schedule that is considered a colleague and classifies them between “shortening” and “riotous”. We need an emergency channel that says: “No blame during the reform,” while keeping any criticism for a later time after the regime returned.
The solution is easy if the will is found: declaring clear roles without confusion, a follow -up panel in real time, and the rule of knowledge in which the steps of the quick rescue when the expert is absent. More importantly, a permanent reminder that the technique is a mirror of values; If you put a doubt and panic in front of her, you are reflected in doubt and panic. If you put confidence and initiative, it is reflected in speed and transparency. As for photography and documentation, its place is after the start of work, not before it. The real fingerprint is not on the entry device, but on the back of the problem and it ends.
In our monastery, people are good and love work if we respect their time and minds. Today’s technology is in every hand, from the vibrant markets of Muharraq to the largest Riffa institutions, but its true value is made in the way of its use. Let us make it bridges, not a fence: a bridge between the field and the decision room, between the transient defect and the lessons learned, between the sincere initiative and the concrete result. Only then, the sound of the fingerprint on the door becomes just a morning rhythm, while the real rhythm beats in the heart of a team that trusts first, and it accomplishes faster .. and smiles more.
* Technical expert
