Some may face a frustrating position while withdrawing the money from the ATM ATM, if the amount is deducted from the bank account without actually coming out of the machine.
This position is repeated due to technical breakdowns or temporary defects in the network, but the important thing is to know the exact steps that must be followed to maintain your right and retrieve the amount as quickly as possible.
Wait a few minutes and check the balance
When the money does not come out immediately, this does not necessarily mean that the process has been completed, sometimes there is a temporary problem in the system, which leads to the deduction of the amount automatically and then restored it later, and it is better to wait for a short period of up to 10 minutes, then re -check the balance using the phone application or another machine, to make sure if the money has returned to the account.
Do not leave the machine without recording the basic details
It is necessary to record the exact time of the process, the place where the problem occurred, and the ATM machine, which is usually clearly written on the machine itself, and if possible, take a picture of the machine, especially if an error message appears on the screen, and keep any receipt printed even if it does not contain the amount.
Contact the bank’s customer service immediately
The next step is to immediately call the service of the bank’s customer customer for your card, and the employee will ask you for some details such as date, amount, card number, cloud place, and machine number if available.
An official complaint is usually registered in which an investigation is opened in the process and the temporarily feeded amount is frozen.
If the machine is a different bank
In the case of using a machine belonging to a bank other than the one you deal with, there is no need to worry, and the bank source communicates with the bank with the owner of the machine through the joint banking network, and the problem is verified and the amount is restored within a period ranging from 5 to 14 working days, according to bank systems.
Follow the complaint regularly and make sure of the reference number
After submitting the complaint, make sure to obtain a reference number or the application number to follow up the case easily, and some banks provide the ability to follow up through the application or text messages.
In the event that the response is delayed, do not hesitate to re -communicate with them and confirm the follow -up of the complaint.
