Within the framework of the Ministry of Interior’s commitment to applying the best standards of institutional excellence, developing professional skills for its employees, and activating the community partnership with various civil society institutions, a number of operations department employees at the Ministry of Interior participated in a training program organized by Zain Bahrain, with the aim of upgrading performance quality and enhancing excellence in customer service and raising productivity efficiency.
The training program guarantees the focus on developing basic customer service skills, including technical skills (difficult skills) and personal and behavioral skills that contribute to improving the quality of interaction with the beneficiaries of services, as well as a series of interactive workshops and practical exercises, supervised by specialized trainers from Zain Bahrain, and the program also included field visits to the company’s customer service departments, with the aim of enabling participants to identify practical models For best practices in the work environment, direct access to the tools and technologies adopted in the field of customer service.
