Monday 07/July/2025 – 11:47 AM
Hossam Al -Jarrahi, Assistant Minister of Supply for Control Affairs, stressed that the Ministry of Supply is keen to activate the supervisory role through the field presence in the streets, noting that the supervisory work represents the basis for controlling prices and quality of goods, and explained that the ministry is not limited to its campaigns on Cairo but also includes all governorates through the catering directorates.
He explained in press statements: The ministry’s movements are taking place in two ways, the first through a random schedule to avoid leaks, and the second based on the complaints of citizens that are received through multiple means such as WhatsApp, phone calls, or through the ministry’s website, about the speed of response, he pointed out that some complaints are dealt with within 15 to 30 minutes.
In terms of the size of the complaints, he explained that from May 1 to today, the ministry received 2727 complaints from the Consumer Protection Agency, and 38 complaints from the Cabinet website, in addition to 500 complaints directly via the phone of catering officials.
Determining the targeted areas in the campaigns
He stressed that the ministry depends on accurate criteria to determine the targeted areas in the campaigns, pointing to continuous cooperation with devices such as the Supply Investigation, the Consumer Protection Agency, and the competition protection agency.
On price manipulation, Al -Jarrahi stressed that the outlets of the Ministry are committed to the declared prices, while prices in the free market are subject to the forces of supply and demand, with accurate follow -up from the ministry.
He talked about the measures taken in the face of monopoly, stressing that the ministry is coordinating with the relevant authorities for immediate action in the event of monopolistic practices, noting that the digital transformation in the ministry, explaining that the movement of goods is traced electronically through a accurate tracking system, most notably the price radar project that allows the citizen comparing prices between nearby stores.
On the ration cards, he explained that the update is continuing and daily to ensure the support of its beneficiaries, and that the goal is not to reduce but rather a fair distribution based on changing criteria related to income and consumption pattern.
Finally, Al -Jarrahi confirmed that the ministry conducted more than 10,000 inspection campaigns only during May, and the number increased by 40% in June, which reflects the Ministry’s commitment to field presence and rapid response.
At the end of his statements, he sent a message to the citizens in which he invited them to cooperate with the ministry by sharing prices and notes, stressing that the common goal is to protect the consumer and achieve the public interest.
