The Dubai Electricity and Water Authority adopts artificial intelligence technologies to enhance the efficiency of its operations, and raise the quality of services in a way that achieves the happiness of the customers and all concerned, and the authority launched a number of innovative initiatives that contribute to upgrading the experience of customers, most notably the system of “customer voice” that depends on artificial intelligence technologies to extract and analyze the observations and comments of customers through various communication channels, with the aim of developing accurate and immediate visions that support the design of services They meet all the needs and go beyond expectations. The authority also developed the system of “smart bills specialist”, an advanced system supported by artificial intelligence and machine learning techniques, which analyzes the internal and external notifications received from
source
