Heba Mohsen
Double use without conflict or effect on calls when activating Voya
Activate the service quite easily .. The prices of packages start from two dinars
The service reflects the “Batelco” vision towards regional expansion and a comprehensive digital transformation
In light of the acceleration of digital innovation and the increasing dependence on smart communication solutions, the company “Batelco” – the pioneer in the Bahraini telecommunications sector – continues to enhance its position by providing quality services that meet the aspirations of customers locally and globally.
Among its latest digital initiatives, Batelco launched the Voya ESIM service, specially designed to facilitate the roaming experience of its customers and users around the world, including non -subscribers of the network.
In this dialogue, the Director General of the Consumer Sector in Batelco, Aseel Matar, reveals the details of this innovative digital service, and explains its most prominent advantages, and how the company’s vision reflects towards regional expansion and comprehensive digital transformation, as well as its role in improving the travel experience through a reliable and smooth connection at competitive prices.
The following is the text of the dialogue:
What is the Voya service announced by “Batelco”? What is ESIM technology and how does it differ from the actual slide?
– “Voya” is an ESIM data roaming service, and has been designed specifically to meet the needs of travelers in our contemporary world while ensuring continuous communication.
ESIM technology is a way to activate the roaming service without having to replace the actual chip, which gives users more flexibility and ease of use.
Can “Voya Esim” be used next to the basic slide? Is there an effect on receiving calls?
– Yes, “Voya ESIM” can be used alongside the basic chip in the device, as most modern phones support the Dual SIM feature through the actual chip and ESIM at the same time.
This means that users can activate Voya to roam data while traveling, and at the same time continuing to receive calls and text messages on their basic number, without any conflict or interruption in the service.
What are the main advantages of Voya ESIM service provided by “Batelco”? How does Voya service contribute to meeting the needs of travelers?
– Batelco’s Voya ESIM service contributes to providing a quick, reliable and flexible wandering experience, where users can activate the data roaming service easily and directly on their phones, which makes staying in contact while traveling easier and comfortable.
It also allows users to maintain the reception of calls and messages through their original SIM.
Moreover, users can switch smoothly between several networks while they are on their destination, providing them with better coverage and greater flexibility. To enhance the value provided.
Batelco also provides free travel insurance for a limited period, providing users with peace of mind while traveling. More importantly, “Voya” is available to all users around the world, whether from “Batelco” customers or from any other telecommunications company, all over the world.
How can users activate Voya ESIM service? What are the number of global destinations supported by Voya service?
– The service can be activated quite easily through the Batelco or through the website and within a few minutes, and the packages of packages start from only two dinars, and the service covers more than 140 international destinations, which makes it a practical option for travelers.
How does “Voya Esim” reflect a “Batelco” strategy in digital innovation and regional expansion?
Voya ESIM service reflects the commitment of Batelco, one of the Beyon Group companies, to innovation and digital transformation. Being the first service of its kind in Bahrain, “Voya” enhances the ability of “Batelco” to provide flexible and smooth communication experiences that contribute to improving customer experience, and helps us maintain our leadership in the telecommunications market.
This service also supports “Batelco” towards regional expansion, by enhancing its presence outside Bahrain and providing advanced digital solutions that meet the aspirations of users in various markets.
How does the service contribute to improving the roaming experience compared to traditional systems?
The Voya service contributes to improving the roaming experience by activating the service immediately and smoothly, without the need to replace the actual chip, which makes the activation process faster and easier for users.
The service also provides the ability to switch between several networks during the trip, which enhances coverage and connection quality.
In addition, “Voya” offers competitive prices and a surprisingly free experience in bills, giving users peace of mind while traveling, unlike traditional systems that may require complicated procedures or an additional high costs.
How do you guarantee an effective use and customer service experience when using “Voya” abroad?
We in Batelco are keen to provide an integrated experience for users when using “Voya Esim”, whether in terms of ease of activation or support during travel.
First of all, the activation process is designed to be completely digital and free of complexity, where the user can activate the service within minutes through the Batelco or website, without the need to visit any branch.
As for customer support, we provide multiple support channels around the clock, including direct chat through the application to ensure a quick response to any inquiry or problem that the user may face while he is abroad.
We have also built service on strong partnerships with network providers around the world to ensure the best possible coverage and high performance in more than 140 destinations.
To ensure the quality of the service, we constantly follow the performance indicators and user experiences, and we make continuous improvements based on reactions and assessments, which enhances the reliability of “Voya” as a reliable digital roaming service at any time and place.
What message do you want to send to the current and future “Batelco” customers on Voya ESIM service?
– I would like to encourage everyone to try the Voya Esim service to roam and take advantage of its multiple advantages while traveling.
We in Batelco are committed to providing innovative solutions that facilitate your life, and give you a more comfortable and flexible communication experience. Always welcome your observations, and look at your service in every destination.
