The initiatives associated with artificial intelligence techniques are multiple to provide the best services to the pilgrims of the Sacred House of God during their faith journey, including those that are applied inside the camps of the guests of Rahman in the holy sites, and highlighting smart watches, and measuring Reda Al -Hajj through analyzing “body language” through cameras equipped with modern technologies, as well as providing interactive screens and “robots” to answer inquiries.
The “smart watch”, which was applied for the first time in the Hajj season this year from one of the rafts companies, allows a response button linked to an electronic circuit that enables the pilgrim to seek help from any location in it, while the interactive screens enable the pilgrim to submit notes and complaints. The robot also provides the service of answering public inquiries, while Reza Al -Hajj is measured by using body language analysis technology through cameras equipped with the latest technology.
The assistant chief executive of “Ikram Al -Dhaif”, Dr. Adel Al -Juhani, said that the use of artificial intelligence in the service of pilgrims is among the priorities they work on in the company, pointing out that what distinguishes the smart watch that was distributed to more than 260 pilgrims coming from Tunisia in the Hajj this year as a first stage, is to know the exact geographical location to reduce the phenomenon of missing persons, in addition to providing a quick response button to ask for help Emergency from anywhere in it.
Dr. Al -Juhani said, in an exclusive interview with Asharq Al -Awsat, that the smart watch is linked to an electronic circuit that allows to identify the vital signs of the pilgrim, and when any health problem appears that the pilgrim suffers from a direct warning on the screen where the name of the pilgrim and its geographical location is identified; The support teams go to him within minutes of the camp to his position in the Holy Places, and work to provide care for him, even if he does not ask this from the quick response button.
He pointed out that the modern technology in the hour allows an instant follow -up to the pilgrims, and enables the knowledge of the violators and out of the course of the promotion to the Jamarat, indicating that it provides an measurement of the time period of the regiment from their exit from the camp to throwing stones and returning them.
He indicated that the battery period per hour extends for 10 continuous hours, and when the battery is over, the watch appears in the last site in which the pilgrim was, pointing out that the hour provides a detailed report on the vital indicators for each pilgrim on the display screen in the company, and it was found that measured pressure, pulse and heat, although the situation is normal or there is a need to intervene by the supporting authorities with them to provide care to the pilgrim.
In addition, the director of the digital transformation department in “trips and benefits”, Baraa Khashifati, stressed that the initiative to measure pilgrims’ satisfaction through the analysis of body language comes in the context of working on improving the services provided to the guests and evaluating their satisfaction with them through cameras equipped with artificial intelligence that also monitors the cleanliness of the camps by sending special signals to those in charge of the camp with the presence of waste in the corridors; To rush to remove them, and prevent their accumulation, as well as monitoring the industrial security guards crew at the camps of the camps to reduce their lack of commitment to their locations.
He pointed out that the task of the “robot”, which was provided in a number of camps, is to play the role of the guest service employee, explaining that the role of interactive screens is to enable the pilgrim to inquire or submit complaints from his residence in Mina’s hair through the monitoring team; His observation is taken into consideration.
For his part, the CEO of “trips and benefits”, Mohamed Al -Khuzami, stressed that the use of artificial intelligence in the pilgrimage is an opportunity to enhance logistical services, as well as providing the analysis of the immediate data a quick response to any emerging challenges, which ensures a smooth and safe pilgrimage experience for all, indicating that they serve about 100 thousand pilgrims from 10 countries belonging to 3 continents around the world.
