Ayman shape
The Consumer Protection Unit at the Central Bank of Bahrain received 23 complaints from bank customers and financial institutions in the first quarter of this year, a decrease from the last quarter of last year, which reached 66%, which recorded 69 complaints.
The monthly complaints reached 6 complaints in January, 10 complaints in February and 7 complaints until the end of March, with a total of 23 complaints that varied between the delay in implementing the vehicle insurance claims that registered 14 complaints, and the delay in recovering the amounts and delay in providing the customer with the loan payment table, where 4 complaints were registered on an insurance company and 3 complaints for two two sons and two complaints on an insurance company Only one complaint on 6 insurance companies, 4 banks and one exchange company.
With regard to delay in responding to customer complaints, 3 complaints were recorded that include the nature of these complaints in delaying the licensee in responding to customer complaints during the time frame shown in the guiding guide of the Central Bank of Bahrain, and the three complaints were related to two banks and insurance company.
The Central Bank also received 6 complaints related to the conflict between the customer and the insurance company regarding the demand for car insurance, the deduction of fees, as well as the dispute between the customer and the bank regarding breaking a specific deposit and procedures for opening a bank account.
The decrease in the customer complaints index against financial institutions confirms the extent of commitment to achieving the highest performance standards for the interest of customers, as well as the speed and transparency of the central bank enjoyed in dealing with customer complaints, monitoring these complaints and the speed of separation in them in communicating with the concerned authorities with every complaint.
