Wed 09/April/2025 – 10:03 AM
Dr. Manal Awad received, Minister of Local DevelopmentA report on the efforts of your vote initiative for March 2025 to solve citizens ’complaints from various governorates, which the initiative received through the available platforms for communication, which includes the services of WhatsApp on No. 01200353111, Facebook, e -mail and hotline on No. 15330.
Minister of Local Development: We received 684 complaints of your voice heard .. and resolving 80% of them
The Minister of Local Development said that your voice initiative has received from its inception in October 2018 until the end of last March about 866 thousand messages through its various platforms, which included 135,905 complaints, 134,319 of which were 98.8%, and 1586 complaints are being resolved in coordination and cooperation with the various governorates.
She added that the number of messages received by the initiative during the month of March 2025 amounted to 6021 messages through the WhatsApp service, the official page of the initiative, e -mail and hotline connections, these messages included 684 complaints, where 543 complaints were answered by 80% and 141 complaints are being resolved in coordination with the executive agencies in the governorates.
She explained that the complaints of the occupations came at the forefront of the complaints received by the initiative during last March, then construction violations are 174 complaints and garbage, which numbered 155 complaints, then the encroachments on agricultural lands and state property with 141 complaints, corruption 7 complaints, in addition to 17 complaints about the tariff of passengers and increased prices and were directed to the competent authorities.
She emphasized the concern that the Ministry attaches to listening to the complaints and problems of citizens in the various governorates and working to quickly solve them in a way that achieves their satisfaction with the local administration, pointing to the importance of the executive leaders, heads of neighborhoods, cities and centers continuously communicating with citizens in weekly meetings or during their daily frequency on technological centers to follow up their services and find out their complaints and solve them.
