Wed 05/Mar/2025 – 05:28 PM
Criticize Omar Taher The system of working companies in Egypt, indicating that the primary goal of it, which is the customer’s comfort, has turned into a source of inconvenience and complexity for consumers and delegates alike.
This came during his speech on his lukewarm radio program.
Customer suffering with shipping companies
Taher began his speech by listing the famous positions with the delivery services that many citizens are located, explaining that although all the required data is accurately entered when buying online, the customer passes a long journey that begins with a series of unnecessary phone calls, where the company representative calls him to confirm the address and then calls the delegate on the day of delivery, to request the sending of his geographical location (Luken), although the title is registered.
Taher asked about the reason behind the complexity of the delivery process?, Noting that the shipping companies do not provide any flexible options for the customer regarding determining the time of receiving the expulsion, which forced him to wait for long hours, which may extend to days without receiving the request, to end up in the endless communications and inquiries.
Problems of delegates and companies
Taher’s talk was not limited to customer problems only, but also expressed his appreciation to delegates who suffer from work pressure and poor organization, explaining that they face difficulties such as dealing with tense customers, holding the responsibility of heavy parcels, and moving in difficult weather conditions, but he stressed that the real problem lies in the operating system itself, which he described as the irregular, stressing that companies do not provide good training for the delegates A clear mechanism to ensure a comfortable experience for the customer.
The solution: a more professional charging system
Taher proposed radical solutions to improve delivery services, including:
- Providing flexible time options when buying, so that the customer chooses the appropriate receipt time.
- Determining the responsibilities of the delegate clearly, so that the customer does not have to send the Luken as long as the address is already registered.
- Use text messages instead of repeated calls, so that the customer is notified of the charges of the charge without disturbing.
- Applying a compensation system, so that the customer does not bear additional costs if the company fails to connect on the specified date.
At the end of his speech, Omar Taher compared traditional mail services in the past, which had the parcel with ease without any unnecessary communication, and the current chaos in shipping systems, stressing that technological development must be a way to facilitate life, not to complicate it, stressing that the solution lies in restructuring the sector according to modern organizational criteria that guarantee customer comfort and protect the rights of delegates, instead of charging. Just a difficult task for both parties.
