Thursday 20/March/2025 – 10:16 PM
Dr. Mahmoud Esmat, Minister of Electricity and Renewable Energy, opened today, Thursday, accompanied by Major General Akram Jalal, Governor of Ismailia, 3 centers to improve the level of services provided to subscribers: the reciprocal data center, the investor service center, and the Printing and Issue Center.
Dr. Mahmoud Esmat listened to an explanatory show presented by Eng. Sami Abu Warda, the company’s president, about the mechanism of working for the three places.
He explained that the reciprocal data center at the channel company and connected to the channel’s data company data for electricity distribution, works as a reserve for the main data center of the Ministry of Electricity and Renewable Energy in the event of emergency, and the investor service center is the first specialized center of its kind in the Ministry of Electricity and was created in line with the unified visual identity, and works through trained and highly efficient workers to deal and respond to inquiries and implement the tasks required in accordance with the regulations The organization, as well as the printing and version center, which includes the latest printing machines according to the highest levels of global technology, and fulfills all the requirements of the channel’s company from publications, and fulfilling all the needs of sister companies and bodies affiliated with the Ministry of Electricity and Renewable Energy with distinct quality at lower prices than the local market, and provides full insurance for all versions of the version with superior quality.
The Minister of Electricity shares their complex breakfast
Dr. Mahmoud Esmat, the workers shared their complex breakfast, and held an open dialogue with them, during which he confirmed that the establishment of data centers is according to the latest international technical specifications and includes all means of guaranteeing protection, safety and secrets for all data, continuity and centralization, and these centers are equipped with the latest fire controls using scientific methods, devices, communications and advanced cooling systems, indicating that the electricity sector works through an integrated vision and a working strategy And specific executive plans to achieve energy security, update, develop and support the unified network, increase its capacity, upgrade the level of services provided and mechanize dealing with subscribers in the light of the state’s plan for digital transformation.
Dr. Mahmoud Esmat emphasized the continued work in introducing modern technology and the governance of the meter system and improving the service provided to citizens, and there is a follow -up to implement projects to develop electricity distribution networks and control centers and replace regular meters with prepaid prepaid meters and smart meters and develop customer service centers and create modern technology to improve the quality of services provided to subscribers, within the framework of a plan to support and develop the unified national network, referring to projects to improve efficiency The energy that the sector undertakes to improve the quality of service and achieve the general satisfaction of citizens, as well as procedures that are carried out to facilitate service seekers and expand the installation of code meters within the framework of the rules regulating this.
Dr. Mahmoud Esmat said that there is no room except for the subscriber to obtain a decent electrical service that is consistent with the size of the achievement that was made in the infrastructure at the state level in general and the electricity sector in particular, stressing his constant keenness on the periodic follow -up of the complaints system in the Ministry to verify the resolution of citizens ’complaints immediately and the speed of response to any complaints received from the subscribers through the channels of complaints allocated to that, indicating the ministry’s keenness to deal positively And effective with all complaints and find out their causes to resolve them and avoid their repetition in the future.
Dr. Mahmoud Esmat stressed the need to pay attention to raising the level of performance in the various sectors and departments of companies and ensuring the application of maintenance programs in accordance with international standards and codes with specific timelines and timing and information for the national electricity network operator in order to achieve the general efficiency of operation, and to activate all mechanisms for the accuracy of readings and emphasize the activation of the unified reading program, and intensify efforts in inspection to confront the electricity theft, He pointed to the role of electricity distribution companies as a façade for the sector and the direct link with citizens, and that the distribution companies reflect the size of the efforts made in the electricity sector.
