Like any references, I was reviewing a government transaction in one of the municipalities and it is a simple treatment through which to get the garbage bags that I thought was this service to be added to the citizens automatically, but after I went the employee told me there that he could not spend the bags for me and that it is necessary to go to the other building and inquire there for how to register for this service that can be done electronically «online) through the electronic key, and I really went to the building The relative of them, as the employee asked me, and another employee met me with great spaciousness and a smile full of vitality, listening to the references and understanding his needs, and in a few minutes he has accomplished my transactions that authorize me to receive from the municipality and he explains to me about this service that the electronic registration is to obtain the bags from the devices spread in the complexes and supermarkets and drew my attention to providing this service to senior citizens from parents on a month Information or service that many may not know, but this employee’s keenness and dedication was the reason for my knowledge of that.
Here I compare this employee who is not satisfied with the completion of transactions, but is keen to direct citizens and guide them with kindness, which makes their experience inside the municipality comfortable and effective, which is the truth of a model for the ideal employee whose role is not limited to performing his duties, but also contributes to improving the work environment and enhancing the satisfaction of the auditors, and between another employee who is away from the building that performs his work calmly and routine For beneficiaries, he does not have that vitality and spaciousness that distinguishes his colleague, the comparison is not only in the municipality, but in all government agencies the method, dealing, spaciousness of the chest and meeting the auditors with a smile and a screen that the citizen feels appreciation and attention through the good dealing and awareness of the extent of the effect of the service provided by the employee, which translates the directives of the esteemed government headed by His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince, the Prime Minister, may God protect him Always on the comfort of citizens and provide them with the best services.
This contrast between employees is found in many government agencies and a somewhat dry method of some employees, and not everyone, of course, we see it as if it is performing a mechanical duty without real interaction with the auditors, and when directing any inquiries to him, his answers are vague or incomplete, which makes the auditors confused about their matter, and here the employees must be educated, especially those who deal with the public that the work is not limited to providing services only, but extends to the creation of an environment A comfortable interaction in which the references feel comfortable and satisfied, I do not want to darken the first employee. Both employees may perform their duty, but the difference lies in style and communication, which makes the difference between a comfortable and frustrated experience.
Whisper
A whisper in the ear of every employee must realize that the job is not just a rigid routine tasks but rather a responsibility that requires you to provide the service with dedication, and remember that your presence is to serve this citizen and facilitate his affairs, and that serving people is an honor and work with sincerity is what leaves the true effect.
