Tuesday 18/March/2025 – 08:04 AM
The Port Said Health Care Authority organizes extensive training programs daily in all health facilities, to develop communication skills, anger and work under pressure, in the context of raising the efficiency of workers and improving the quality of services provided to patients.
Intensive training programs for workers at the Port Said Health Care Branch, under the patient’s slogan first
This comes in implementation of the directives of Dr. Ahmed Al -Sobky, Chairman of the Public Authority for Health Care and the General Supervisor of the Comprehensive Health Insurance Project, that the skills of workers in all groups should be developed, and according to the instructions of the periodic book issued by Dr. Amir Al -Talwani, Executive Director of the Authority.
The training department, in direct coordination with the Department of Reda, organized intensive practical exercises that targeted all groups that deal directly with the beneficiaries of the health facilities of the authority, and the training axes included:
Seeing the Public Authority for Health Care in dealing with patients and their families.
Effective communication between workers.
Skills of dealing with beneficiaries.
Anger and work under pressure.
Patient rights and duties.
Improving the level of services through effective communication.
These exercises come within the framework of the authority’s strategy to support workers and raise their efficiency, by providing programs that help improve the work environment and enhance communication to ensure the quality of health services.
The training programs were implemented in cooperation between the Reda Department of the beneficiaries, under the supervision of Dr. Rania Mabrouk, Director of the Department at the Port Said branch, and the training department under the supervision of Dr. Rami Aziz, Training and Development Officer, and Dr. Sarah Hamid, Non -Medical Training Coordinator.
Health Care Authority
He continued the implementation of the exercises, Dr. Ahmed Hassan Salem, Director General of the Health Care Authority branch in Port Said, to ensure the maximum benefit of workers and improve patient experience within health facilities.
