Friday 28/March/2025 – 08:05 PM
Dr. Mahmoud Esmat, Minister of Electricity and Renewable Energy, received a report that explains the sector’s plan of action during the days of Eid Al -Fitr, the continuation of work in customer service centers and the extension of working hours, and the follow -up of the unified electronic platform for electricity services and the complaints system in its various tools to facilitate the service on citizens and intensify the work of traffic and follow -up committees and increase the number of emergency teams and other procedures.
This came within the framework of the work program of the Ministry of Electricity and Renewable Energy, in preparation for the blessed Eid Al -Fitr and the celebrations of citizens during the days of holidays, and in light of improving the quality of operation and upgrading performance rates and continuing the continuous follow -up to ensure the stability of the current, the quality of electrical nutrition and the regularity of providing electrical services at the level of the Republic.
Within the framework of the urgent plan through which work is being done to secure and improve the quality of electrical nutrition and maintain the stability and sustainability of the current, to achieve the general efficiency of operation and ensure the provision of decent electrical services to subscribers on all uses.
2.3 million reports, requests and complaints submitted by citizens over the past months
The report submitted an analytical reading of approximately 2.3 million reports, requests and complaints submitted by citizens over the past months to obtain various electrical services, how to respond and speed it and calculate time to remove the causes of the complaint.
The report included indicators of performance measurement for the system of communication with subscribers, receiving complaints and serving citizens, as well as technical teams to follow up on nutrition insurance and preventing transgression on current and violating connections, and reviewing the various communication channels of the complaints system, which includes the electronic portal of the unified government complaints system, the website of the Ministry of Electricity and Renewable Energy, social media channels and applied (pictures of your problem and high electricity bills), and the center The public complaints received on the hotline (121), as well as the permanent unit to solve investor problems.
The report indicated improving the level of services provided and developing the means of obtaining them by citizens through 465 service centers, including 161 centers developed with visual identity at the level of the Republic.
The report referred to the presidential initiative “a new beginning for human building” and the services that are provided by providing 9 mobile cars that are pushed to various regions, which provided approximately 91181 services during the last period in addition to the effective role in raising awareness of the importance of rationalizing electricity consumption and confronting violations, and the services that are provided to people with determination and launch a program to introduce the services provided to them, and the use of a continuation application for the deaf And the blind.
Dr. Mahmoud Esmat directed the intensification of the work of the emergency teams during the blessed Eid Al -Fitr period and the formation of a working group in each company whose mission is to follow up the performance and the speed of response to the reports, explaining the continuation of providing all the services that the citizen requests during the leave.
Esmat referred to the reports of the relevant committees in the ministry and the Holding Company for Egypt Electricity and the subsidiaries at the level of the Republic “production, transfer and distribution” regarding preparation and we are on the outskirts of the summer.
The Minister of Electricity pointed to the formation of additional emergency teams other than the working groups in each region that are ready around the clock to intervene to secure electrical nutrition and ensure the speed of dealing with any emergency breakdowns, explaining the enhancement of the readiness of mobile electric generators to provide an alternative source of energy in emergency cases, and there is an instant follow -up of the reports received on the hotline 121 and the unified electronic platform and the speed of response to it and dealing with it And its follow -up, adding that there is a direct supervision from the heads of the electricity transmission and distribution companies to review the lines and networks, and the continued traffic on the network components by maintenance teams in all companies at the level of the Republic, and to ensure that all electrical tasks, kiosks and cables, which are located in stations, transformers and distribution networks, are in the context of the work plan to provide decent electrical services to citizens that are commensurate with what the sector has witnessed during the past years.
