Dubai: «Gulf» The Dubai Electricity and Water Authority announced a 100% achievement in solving customer notes during the year 2024, using the latest tools and innovative methodologies to communicate with customers, identify and understand their needs and meet them through a package of leading services and initiatives that aim to enhance the happiness of customers. The Customer Charter, launched by the Authority in 2015, aims to enhance the involvement of those concerned by adopting best practices and providing innovative and smart solutions that are in line with their aspirations and achieve their happiness. The efforts of the commission in the field of happiness of customers culminated in obtaining a rate of 97.01% in the Happiness Index with the Dubai Government 2024, which was prepared by the Dubai Government Excellence Program
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